What to Do If You Feel You're Not Getting Value From Your Service
Edited
If you're unsure whether you're getting what you signed up for, don't wait, ask us directly. Here's what you can expect:
- A summary of the work completed on your account so far (drafts produced, opportunities reviewed, feedback incorporated), so you can see the full picture rather than just what's visible day to day.
- A conversation about what's not meeting your expectations, and what BidX can realistically do about it.
- A clear next step and timeframe, whether that's a course correction, a check-in call, or escalation to a manager.
This kind of check-in is a normal part of the service, not a complaint you need to justify, the earlier you raise it, the more we can do to get things back on track.
not-getting-value-what-to-do