Refund Policy Explained: What Counts as "Delivery"

Your right to a refund, and when it ends, is set out in your signed contract — the version you signed is the one that applies, so if you're ever unsure, ask us to confirm which version governs your agreement.

In general terms:

- Early cancellation windows (where offered) run from the date of signature, not from kick-off or platform access.

- Platform access, kick-off calls, and Technical Angle documents represent early stages of your service, and completing them typically affects your refund position — ask your account contact to explain exactly where you stand before assuming there's a right to cancel later in the process.

- If you believe the service hasn't been delivered as agreed, contact us and we will review your case against the actual work completed and respond with a clear decision date, you won't be left waiting indefinitely.

We would always rather explain your refund position clearly up front than have it become a point of disagreement later.